Level 1
Fundamentals of Hospitality and Hotel Operations
Registrations Open !!
Registrations Open !!
This course provides a comprehensive introduction to the hospitality industry with a focus on hotel operations. It covers the structure of the hospitality industry, front office, housekeeping, food & beverage operations, human resource practices, customer service, and safety standards. The course equips learners with operational knowledge essential for entry-level hospitality roles.
| Day | Topic | Sub-Topic No. | Sub-Topic Title | Detailed Contents |
| Day 1 | Fundamentals of Hospitality | 1.1 | Introduction to the Hospitality Industry | Concept and definition of hospitality, scope of the industry, key sectors and operational domains |
| 1.2 | Forms of Hospitality Establishments | Overview of hotels, resorts, restaurants and other accommodation and service units | ||
| Day 2 | Hotel Management Framework | 2.1 | Classification of Hotels | Star rating systems, classification based on size, ownership and service standards |
| 2.2 | Organizational Structure of Hotels | Departmental divisions, management hierarchy and functional coordination | ||
| Day 3 | Front Office Management | 3.1 | Functions of the Front Office | Reservation procedures, guest registration, check-in and check-out operations |
| 3.2 | Guest Relations and Service Etiquette | Professional communication, guest handling techniques and service standards | ||
| Day 4 | Housekeeping Management | 4.1 | Roles and Responsibilities of Housekeeping | Room maintenance, linen management, inventory control and housekeeping procedures |
| 4.2 | Hygiene and Safety Practices | Cleaning protocols, sanitation measures and workplace safety standards | ||
| Day 5 | Food and Beverage Operations | 5.1 | Food and Beverage Service Systems | Different styles and methods of food service in hospitality establishments |
| 5.2 | Fundamentals of Kitchen Operations | Basic kitchen design, workflow organization and coordination with service staff | ||
| Day 6 | Applied Learning and Practical Exposure | Case Study / Practical Training / Simulation | Analysis of hospitality case studies, role-plays, operational demonstrations and experiential learning |
| Know your Mentor | Contact Number | Email Id | Teaching Experience (in Yrs.) |
| Dr. Jagjit Singh | 7827335816 | jagjitsingh.uithm@cumail.in | 11 Years |
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